About our Property Management Services

Maintenance/Housekeeping Short-Term and Long-Term - KAPM will ensure filters are checked and changed as needed, test smoke detectors and change batteries as needed, as well as light bulbs and batteries in remotes. KAPM will also notify owners of any issues regarding normal wear and tear on household goods and linens. We do require each short-term rental to have a deep clean at least once a year. The best time to do this is after the summer months. KAPM can facilitate this for you or you may choose to take care of it on your own. Leased properties –Details of Tenant/Landlord responsibilities are explained in the Residential Lease Agreement signed by all parties prior to the move-in date.

Our team can handle minor repairs and estimates up to $100. Any repairs/estimates or service calls over $100 that we facilitate on the owners’ behalf will incur a 20% charge. KAPM will provide owners a list of suggested service companies and repairmen if they choose, to arrange/facilitate repairs with themselves.

Our office is open 362 days a year. We are closed for Easter Sunday, Thanksgiving & Christmas Day. KAPM does maintain a 24 after hours’ emergency cell phone for guests & owners to call if a situation should arise.

We offer a live, interactive and user friendly website that guests can book direct 24/7 and also list our vacation rentals on the VRBO and Homeaway websites. There is a yearly subscription fee of $499. After your rental has achieved 10 successful reservations through VRBO/Homeaway, KAPM will refund the owner ½ of the yearly subscription fee.

KAPM will collect and file hotel/motel taxes with the proper taxing authorities.

KAPM will prepare detailed description and arrange for professional photos of each new listing. New owners will also be provided a list of items we require each home to provide.

KAPM offers short-term and long-term rentals. We require at least a 2-night minimum. Long-term leases can vary from 6-12 months.

Our highly trained staff make contact with every new reservation at the time of booking to confirm occupancy & make sure the guest understands our rules and requirements to stay with us. Each reservation is also required to sign our Rental Agreement and Pet Agreement (if they are bringing a pet) prior to receiving their check in information.

Our rental team will walk each property prior to guest arrival to assure the home is cleaned to KAPM standards and set the thermostat to provide a comfortable atmosphere upon check-in. Housekeeping will walk all units at departure to assess for any damages and reset the thermostat to conserve on utility expenses. (In the winter months we will keep the thermostat on 60 degrees, to prevent freezing, and in the summer months we will keep the thermostat set on 80 degrees to prevent mildew.)

Our “Peak” season typically runs from June through August. Winter Texan season typically runs from November through March. Inviting winter Texans to stay with us helps to fill in the gaps during the winter months that tend to be slower in the vacation stay aspects.

Cancellation Policy for Reservations – Cancellations made greater than 2 weeks of arrival are eligible for a full refund less a cancellation fee that covers processing and credit card fees. Cancellations made within 2 weeks of arrival are typically not refunded. (There can be extenuating circumstances when waiving the cancellation fee, to produce better customer service and keep the renters coming back, I.E. in case of death, hospitalizations or severe illness.) Guest can purchase travel insurance for their reservation to cover cancellations if they so choose.

KAPM does allow guests to alter or cancel their reservation without penalty during the first 24 hours of the initial booking time.

KAPM offers Damage Protection Insurance to each guest as an alternative to paying a deposit. This insurance can cover up to $3000 in accidental damages.